our service

Constructive cooperation with our business partners is our guiding principle.

We con­stantly eva­luate our ser­vices, so that we can carry out any task for our cus­to­mers with speed and mini­mal com­pli­ca­ti­ons. Your suc­cess is our dri­ving force.

Maintenance and repairs

Any sys­tem shut­down costs money, time and ner­ves. Even though we can con­duct pre­ven­tive main­ten­ance with our spe­cial soft­ware in SCHIEBEL pro­ducts, some­thing can always hap­pen. If it does, quick help is essen­tial and is the­re­fore a major pil­lar in our cus­to­mer manage­ment.

  • Avail­able 24/7 on our hot­line
  • Hot­line: +43 676 833 80 803
  • Remote ser­vice and main­ten­ance
  • Quick on-site ser­vice from our bran­ches and dis­tri­bu­tion part­ners
  • Quick avai­la­bi­lity of spare parts

Training

Given the trans­for­ma­tion of our firm into a glo­bal tech­no­logy com­pany, digi­tiz­a­tion of ser­vice and trai­ning is a logi­cal step. In our SCHIEBEL LAB, we make sure our employees receive prompt trai­ning on new pro­ducts and advan­ces and that they quickly become fami­liar with new pro­duct solu­ti­ons. In turn, this allows us to offer com­pre­hen­sive remote ser­vice as well. We con­stantly add to and update our You­Tube chan­nel, pro­vi­ding our cus­to­mers with a plat­form where they can receive ans­wers to simple ques­ti­ons any­where in the world in a quick and uncom­pli­ca­ted man­ner.

You­tube

Ques­ti­ons? Visit our You­tube chan­nel

Safety

Safety is a prio­rity across the board. Actua­tors form part of highly com­plex, sen­si­tive sys­tems and must con­tri­bute to their safety. SCHIEBEL actua­tors are manu­fac­tu­red to com­ply with dif­fe­rent use-based safety levels so they can satisfy wha­te­ver demands are pla­ced on them. The per­son­nel also recei­ves ongo­ing and inten­sive trai­ning on pro­fes­sio­nal instal­la­tion, com­mis­sio­ning and main­ten­ance. That way we incre­ase safety for humans and machi­nes.

  • Inter­na­tio­nal EX cer­ti­fi­ca­ti­ons
  • SIL manufacturer’s veri­fi­ca­tion
  • Coun­try-spe­ci­fic cer­ti­fi­ca­ti­ons
  • Cus­to­mer-spe­ci­fic cer­ti­fi­ca­ti­ons
  • Nuclear cer­ti­fi­ca­tion

Quality management

Com­plete and com­pre­hen­sive qua­lity con­trol is a mat­ter of course for us: No pro­duct lea­ves the pro­duc­tion area without under­go­ing pre­cise tes­ting. With this approach, we can also gua­ran­tee a high level of safe use and mini­mal main­ten­ance costs.

  • ISO 9001 cer­ti­fi­ca­tion
  • ISO 45001 cer­ti­fi­ca­tion
  • ISO 14001 cer­ti­fi­ca­tion